We gladly accept any unused items purchased on JOWAE.sg. We cannot accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If your order contained a GWP (Gift With Purchase) all products making up the gift must be returned along with the items you are returning. In case of damaged, defective or incorrect item, please contact Customer Service at +65 6278 8456 and we’ll be happy to assist you.
Merchandise purchased on JOWAE.sg must be returned within 7 days following the delivery date found on the Packing List. You can print out the Return Form online by going to My Account then click on My Returns. Refunds will be issued based on the original form of payment.
Please allow up to 7-10 business days to proceed the refund from when we receive the return items. Business days are from Monday to Friday, excluding General holidays within Singapore. We will send you an email once we have completed the refund process. Items purchased outside of Singapore are not eligible for returns.
You will be responsible for paying your own shipping costs in returning your item. We regret that we do not refund original shipping costs. We recommend to send in your returns via an insured method with tracking information in case of loss. Please remember to write down your Tracking Number to monitor the status.
11 Collyer Quay #17-00 The Arcade,
If you have any questions on how to return your item to us, please feel free to contact our customer service.
Phone +65 6278 8456
JOWAE Customer Service Representatives are available 9am - 6pm Singapore time, Monday through Friday via telephone or e-mail.